Customer Support Specialist

The role

You will be a point of contact for members regarding bookings, accounts, and refunds. You will also support on-site trainers with occasional urgent requests via written communication.

What you will do

• Be the point of contact for members regarding bookings, account questions, and refunds
• Support on-site trainers with occasional urgent requests
• Communicate exclusively in writing via chat, WhatsApp, or email
• Represent the brand tone in every interaction

Required qualifications

• Excellent written English
• Genuine empathy and strong people instincts
• Good judgment and comfort making sensible decisions independently
• Reliability and a sense of ownership
• Comfortable working early mornings, evenings, and/or weekends

Nice to have

• German

Benefits

• Fully remote
• Flexible within the coverage windows
• A growing role with more responsibility over time
• A supportive, founder-led team

About the company

The client is a fast-growing boutique fitness studio group based in Berlin, Germany. They run high-volume, coach-led group strength training classes across multiple central locations.