Director of Partner Success

The role

You will manage a portfolio of high-value partner relationships and lead a team of Senior Partner Success Managers. You will also champion an AI-forward operating model by building automations and agents to scale team capacity.

What you will do

• Directly manage a team of Senior Partner Success Managers
• Own a book of business managing partners from onboarding through renewal and expansion
• Build high-touch relationships with partners as their primary advisor
• Align partner goals to opportunities across the platform, events, and programming
• Translate partner activity into ROI narratives for senior business leaders
• Identify and close growth opportunities including upsells and expansions
• Monitor partner health metrics and address risk
• Lead and contribute to planning and execution of partner-focused initiatives
• Design and deploy partner success agents for recurring workflows
• Automate data flows between Hubspot, Airtable, DocSend, Gmail, and more

Required qualifications

• Proven experience in enterprise customer or partner success
• Experience managing or mentoring team members
• Background working with partners or clients where in-person events, sponsorships, or experiential programming were a component
• Demonstrated ability to lead or meaningfully contribute to AI-focused initiatives
• Strong commercial instincts
• Exceptional communicator
• Highly organized and data-oriented

Nice to have

• Previously worked with professionals in legal or finance

About the company

The Suite is a team of ~80 community builders and technologists who build highly-curated professional communities. They are a well-funded, profitable, and rapidly scaling startup.