Director of Business Operations

The role

You will own the systems, data, and technology foundation to power company growth. You will lead business tools, processes, email infrastructure, business intelligence, and internal AI enablement.

What you will do

• Own the business systems stack and set its roadmap
• Set and enforce standards for internal tools, automations, and agents
• Audit, improve, migrate, or rebuild Airtable systems
• Map and improve cross-functional processes
• Lead the Business Operations team including IT helpdesk, Airtable maintenance, vendor management, and process documentation
• Lead a remediation plan for company-wide email deliverability
• Partner with Engineering to build and maintain a unified data layer
• Own the AI Transformation and Enablement program
• Lead the cross-functional AI Enablement team
• Support the deployment and retirement of team-built AI automations and agents

Required qualifications

• Proven experience designing and running business systems at scale
• Hands-on expertise with a modern operations stack, such as HubSpot, Airtable, Zapier, n8n, Google Workspace, Ramp, and Chargebee
• Experience building AI agents and helping others build them
• Experience piloting internal AI initiatives and putting them into regular use is required
• A track record of auditing complex automation environments, retiring technical debt, and setting documentation and tool standards
• Deep knowledge of email deliverability infrastructure and best practices
• Experience combining multiple data sources into unified reporting, for example from HubSpot, Postgres, and Airtable
• Experience leading operations teams and driving change across functions
• Strategic thinking and clear communication

Nice to have

• ideally in SaaS or high-growth companies

About the company

The Suite is a well-funded, profitable, and rapidly scaling startup of ~80 community builders and technologists. They build highly-curated professional communities for executives.