AI Platform Analyst

The role

You will own an agentic-enabled client support experience and deepen client adoption of the Titan platform. You will synthesize client feedback for Product and Engineering teams and investigate platform issues.

What you will do

• Own an agentic-enabled client support experience end-to-end
• Deepen client adoption of the Titan platform through hands-on guidance
• Synthesize client feedback into structured inputs for Product and Engineering teams
• Investigate platform issues with depth and rigor
• Develop pattern recognition across inbound requests
• Build and continuously improve a living knowledge base
• Maintain visibility across client communication channels
• Team with Client Partners and Forward Deployed Engineers

Required qualifications

• Bachelor's degree in a technical field (engineering, computer science, information systems, or similar)
• Fundamental technical skills and deep curiosity about AI platforms and how they work
• Strong written and verbal communication skills
• High agency and extreme ownership
• Exceptional organizational skills and attention to detail

Nice to have

• Banking or fintech experience

Benefits

• Competitive compensation (salary + meaningful, pre-Series A equity)
• Structured 18–24 month analyst program
• Remote-first culture
• Unlimited PTO
• Medical, dental, and vision coverage (100% of employee premiums paid by Titan)

About the company

Titan is building the AI platform for banking by creating secure, bank-native AI infrastructure and applications. The team consists of former founders, CTOs, engineers, operators, and regulators.