VP of Site Reliability

The role

You will build and operate the Site Reliability Engineering practice, production support structure, and engineering operations. You will manage SLO frameworks, on-call rotations, incident command, and deployment playbooks across various infrastructure models.

What you will do

• Build the SRE practice and operate it personally first
• Write SLOs and run the on-call rotation
• Lead incident response at live bank customers and produce postmortems
• Define severity tiers, SLA commitments, and escalation paths
• Act as the technical accountable owner for production incidents
• Set the operating system for sprint discipline, release rituals, code review standards, and change management
• Own SOC 2 artifacts, model risk review documentation, and change traceability

Required qualifications

• Ten or more years in engineering
• At least five years personally building SRE or platform operations functions at a software company selling into enterprise or regulated markets
• Experience at companies that ship software to customers and operate it at scale
• Experience managing multi-tenant and multi-deployment-model infrastructure
• Experience writing SLOs that people actually use
• Experience standing up an on-call rotation from nothing
• Experience being the technical owner during a production incident

Nice to have

• Atlanta, GA

Benefits

• Competitive base
• Meaningful equity

About the company

Titan builds AI software for banks, including purpose-built small language models, a banking ontology, and AI bankers. The company is backed by leading fintech investors and operates under banking compliance, audit, and model-risk standards.