Forward Deployed Engineer - Managed AI

The role

Forward Deployed Engineers take client workflows from idea to running agents in client tenants. You will scope, build, deploy, and hand over agents by writing connectors and building on LLM platforms.

What you will do

• Join opportunity assessments to find workflows with spread data
• Scope each build including systems, actions, user groups, and success metrics
• Build agents, connectors, and skills for each engagement
• Deploy into client tenants with least-privilege access and documentation
• Measure agents against baselines, train users, and hand over to maintenance
• Turn successful engagements into reusable connectors, skills, evals and templates

Required qualifications

• 4+ years of engineering experience, including client-facing work
• Have built or shipped LLM-powered agents
• Write and review production-grade code in TypeScript, Python, or a comparable stack
• Know Microsoft 365 as a data source including Graph API, SharePoint, Teams, Outlook, and app permissions and consent
• Can run a scoping session with a business leader and write a scope for a CFO
• Take extreme ownership of problems and delivery
• Handle client data with a security mindset

Nice to have

• Forward deployed, solutions or sales engineering experience at a SaaS, AI or consulting company
• Built on MCP: servers, connectors, or skills for Claude, ChatGPT or Copilot

About the company

Titan is building the AI workforce for IT by deploying AI agents across Managed Service Providers and enterprise customers. The company has raised over $100M and automates work across service desk, infrastructure, security, identity, endpoint, and application operations.