Risk Operations Transformation Lead

The role

The Risk Operations Transformation Lead will help Risk Operations scale through better processes, tooling, analytics, partner delivery and automation. You will lead changes from problem definition through implementation and measurement.

What you will do

• Serve as the Risk Operations business owner for AI Enabled Operations
• Define requirements, decision logic, controls and success measures for Risk automation
• Monitor automation after launch and lead improvements
• Lead transformation programs that simplify Risk Operations processes, workflows, roles and handoffs
• Identify work that can move to better tooling, self-service capabilities or BPO partners
• Work with Shared Services and Vendor Management on operational readiness
• Define metrics that show performance, capacity, quality and risk trends
• Keep new processes, tools and automation aligned with requirements set by policy owners

Required qualifications

• 5+ years of experience in Risk Operations, Fraud Operations, Disputes, Credit Risk, Trust and Safety, Compliance Operations, operations strategy, program management or a related field
• Track record leading operational improvement or transformation programs
• Strong understanding of how operational queues, investigations, reviews and escalations work in practice
• Strong analytical skills, with experience using operational data to identify trends, diagnose root causes and make recommendations
• Able to turn ambiguous problems into clear plans, requirements and measurable results while managing multiple complex initiatives
• Able to influence stakeholders and drive decisions without direct authority
• Clear written and verbal communication with frontline teams, technical partners and senior leadership
• Sound judgment on operational risk, controls, prioritization and escalation
• Experience in fintech, payments, banking or another highly regulated environment

Nice to have

• BPO or distributed-team transitions
• change-management experience
• writing product or business requirements
• SQL and Looker, Tableau or Databricks
• familiarity with capacity models, SLA and quality measures, and regulations such as Reg E, Reg Z and UDAAP

Benefits

• WFH office reimbursement
• Competitive compensation packages
• Generous equity
• Flexible health plans at every premium level
• Substantial subsidies that stand up to global standards
• Direct exposure to our leadership team
• Paid global onsites

About the company

Tilt is a remote-first company that uses mobile-first products and machine learning-powered credit models to create a new credit system. They aim to expand access to fair credit for millions of customers worldwide.