Social Media Community Manager

The role

The Social Media Community Manager owns conversations across Instagram, TikTok, Reddit, and Facebook. You will monitor and respond to DMs and comments using Sprout Social and Meta Business Suite.

What you will do

• Monitor and respond to DMs and comments across Instagram, TikTok, Reddit, and Facebook
• Work inside Sprout Social and Meta Business Suite to manage volume, tag conversations, and reply to threads
• Triage inbound conversations by severity and route sensitive threads to support or leadership
• Partner with the Customer Support Specialist to hand off order, shipping, and account issues
• Coordinate with the Social Media Specialist to match replies with the content calendar
• Track response time, volume, and sentiment trends
• Keep every reply in Tin Can's voice
• Report weekly volume and trend summaries to the Head of Brand Strategy & Communications

Required qualifications

• Prior experience in community management, social customer care, or social-support experience
• Comfortable owning high-volume DMs and ad comments across Instagram, TikTok, Reddit, and Facebook
• A clear, on-brand writer who can hold a brand voice under pressure
• Able to tell the difference between something to answer, something to escalate, and something to hand off
• Comfortable working potential weekends and holiday-season surges, with PTO coverage
• Collaborative

Nice to have

• experience with Sprout Social and/or Meta Business Suite
• you already know Tin Can
• the type who'd rather pick up the phone than text

About the company

Tin Can is building a modern remix of the classic home phone running on a private network with safety-first features. They aim to give kids social independence and a more analog childhood.