Senior Product Manager, Reliability & Call Quality

Seattle. Posted 3 months ago

The role

This Senior Product Manager will own device connectivity and call quality. You will work with firmware engineers to solve audio and networking issues and shape the hardware roadmap.

What you will do

Own reliability and call quality by finding and fixing problems
Work with firmware engineers to run down issues contributing to sound degradation
Flag when a fix needs to go beyond firmware to help shape the hardware roadmap
Understand and improve how devices connect and stay online
Test partnerships to see if they can move the needle faster together
Build instrumentation and reporting to measure quality
Turn diagnosis into a clear, prioritized backlog for engineering
Run tests using a mix of field and internal testing
Report on improvements and future steps

Required qualifications

5+ years of product management experience with connected hardware or IoT products
Real depth in audio or telecom/VoIP quality
Technical fluency in networking and audio
Ability to discuss jitter, packet loss, or dual-band handoff
Comfortable digging into logs and firmware behavior to find root causes
Experience partnering closely with firmware or embedded engineering teams
Fluency using AI as a multiplier across diagnosis, analysis, and testing
Clear communicator who can translate technical problems into plans for non-engineers
Hands-on and scrappy approach
Low-ego and collaborative

About the company

Tin Can is building screen-free devices and services that let families call each other without smartphones. The brand focuses on simplicity and protecting childhood from digital noise.