Technical Customer Experience Specialist

About the job

ABOUT TIN CAN Here at Tin Can, we’re working to give kids the social independence we had growing up - without smart phones. We’ve built a modern remix of the classic home phone, running on a private network with safety-first features, thoughtful design, and a few delightful surprises along the way. THE ROLE As we scale to hundreds of thousands of households, customer experience isn’t just a function - it’s a core part of our product. We’re looking for a technical support expert to join our Customer Experience team to handle end to end troubleshooting with customers during hardware set up, account activation, and connection journey while making sure every interaction feels human, calm, and…