Fund Operations Associate, Custody

The role

You will own the daily disbursement and payment processing pipeline for pooled trusts. This includes funding disbursements, processing ACH and NACHA files, inputting wires, and handling expedited payment requests.

What you will do

• Prepare and reconcile daily disbursement funding ahead of morning cutoffs
• Process daily payment files and wire transfers across multiple banking partners
• Handle expedited and exception requests including same-day payments, stop payments, and redeposits
• Review daily bank reconciliation summaries and resolve errored items
• Calculate and assess weekly fees for an assigned group of organizations
• Action stop payment and redeposit requests with banking partners
• Resolve processing issues and escalate to internal and external stakeholders
• Partner with internal teams to keep daily operations on schedule
• Identify and recommend workflow improvements
• Support ad-hoc projects

Required qualifications

• 1-2 years of experience in custody, trust, investment, banking, or payments operations
• Familiar with ACH, wires, and check processing
• Experience working within environments that emphasize internal controls and compliance
• Comfortable navigating multiple tech platforms and systems, including banking portals and Excel or Google Sheets
• Comfortable running scripted or automated tools and checking their output
• Effective communicator

Nice to have

• NACHA file experience
• Intermediate proficiency in Excel or Google Sheets

Benefits

• Competitive wages
• Health, dental and vision coverage
• Paid parental leave
• 12 paid holidays each year
• Professional development budget
• Vacation package

About the company

True Link is a profitable, mission-driven fintech company building financial solutions for people whose needs go unmet by traditional institutions. The company has been named to the Forbes Fintech 50 and the Inc. 5000 list.