Senior Embedded Field Reliability Engineer

The role

You will own the health of installed scanner units by keeping them alive and recoverable. You will reduce customer-facing issues and provide field data to the R&D team for redesigns.

What you will do

• Build and run field failure tracking to categorize failures and root causes.
• Reproduce and root-cause intermittent field failures from logs, telemetry and scope traces.
• Ship recoverability fixes without a board respin.
• Instrument devices with fleet telemetry and push fixes via OTA.
• Design and validate low-cost retrofits for field technicians.
• Write runbooks for customer support.
• Provide R&D with a prioritized list of design issues backed by field data.
• Travel to customer sites to diagnose issues with dealer service managers and support teams.

Required qualifications

• 7+ years of hands-on embedded engineering experience at senior or staff level.
• Field failure analysis experience reproducing intermittent failures and running RMA or failure-tracking processes.
• Recovery engineering experience with watchdogs, bootloaders, A/B firmware partitions, and remote reset.
• Board-level hardware debugging experience including power sequencing, brownouts, grounding, EMI, thermal issues, and camera interfaces.
• Proficiency with oscilloscopes, logic analyzers, multimeters, and reading schematics and datasheets.
• Fleet telemetry and OTA updates on deployed devices.
• Embedded Linux and production C/C++.
• Python for test and diagnostic tooling.
• Customer-facing comfort for traveling to sites and explaining issues to non-technical people.
• Pragmatic, data-driven mindset.

Nice to have

• Machine vision or multi-camera systems experience.
• Designed a small retrofit board or field kit.
• Startup or small-team experience.
• Automotive, dealership or industrial environment exposure.
• Experience using AI coding tools (Cursor, Claude Code, OpenAI Codex).

About the company

Tractable is a leader in AI for auto repair and insurance. Their LumaScanner is a hardware-plus-SaaS vehicle scanning system used at dealerships, collision shops and insurer sites.