Customer On-Site Manager - Milpitas, CA

The role

You will oversee workforce operations at a customer location in the San Jose area. You will manage employee onboarding, scheduling, attendance, performance, and day-to-day employment matters.

What you will do

• Serve as manager and primary point of contact for assigned employees on all employment matters.
• Hire, onboard, and terminate employees and lead orientation.
• Conduct check-ins, performance reviews, coaching, and disciplinary decisions.
• Investigate and resolve employee concerns.
• Coordinate schedules and staffing assignments to meet customer headcount requirements.
• Direct real-time responses to attendance gaps and no-shows.
• Ensure employee schedules comply with California wage-and-hour requirements.
• Serve as Traba's onsite leader and primary liaison to customer operations leadership.
• Own resolution of customer requests and escalations.
• Enforce customer safety, security, and conduct standards.

Required qualifications

• 3+ years supervising hourly teams of 15+ people in warehouse, manufacturing, light industrial, or lab settings
• Hands-on experience hiring, coaching, and disciplining frontline employees
• Working knowledge of California wage-and-hour rules: daily overtime, meal and rest breaks, and premium pay
• Experience managing schedules, attendance, and time approvals against weekly deadlines
• Strong written documentation habits for coaching notes, incident reports, and investigation summaries
• Availability for early morning, evening, and weekend coverage on a rotating schedule
• Valid driver's license and reliable transportation between the San Jose and Milpitas sites
• Comfortable working on a production floor, including standing and walking for long periods and wearing ESD or cleanroom garments when required
• Able to pass a background check and sign a confidentiality agreement

Nice to have

• Experience in staffing, contingent workforce, or vendor-managed labor programs
• Background in semiconductor, data center, electronics, or server/rack manufacturing
• Familiarity with ESD (ANSI/ESD S20.20), lockout/tagout, NFPA 70E awareness, and forklift certification programs
• Experience in secure or export-controlled facilities
• OSHA 10/30 or Cal/OSHA training
• Bilingual (Spanish, Vietnamese, or Tagalog a plus)
• Comfortable with Slack, Google Workspace, and app-based workforce tools

Before you apply

• Able to pass a background check
• Sign a confidentiality agreement

About the company

Traba is seeking a highly organized, proactive, and people-oriented Onsite Operations Manager to oversee workforce operations at a key customer location.