Customer On-Site - Philadelphia, PA

The role

You will serve as the main point of contact between Traba's workforce and the client's on-site leadership team. You will provide operational oversight, manage worker support, and coordinate onboarding and scheduling in a warehouse or manufacturing environment.

What you will do

• Build relationships with site supervisors and workers
• Serve as the primary relationship owner with supervisors and key points of contact
• Facilitate worker onboarding, introductions, and first-day check-ins
• Coordinate interviews and start schedules for new hires
• Oversee worker vetting, drug testing, and onboarding end-to-end
• Assist workers with clock-ins, pay questions, and performance feedback
• Manage worker performance on-site and escalate issues to internal teams
• Communicate updates, attendance issues, or staffing changes between client site, Traba Ops, and Worker Support
• Identify and flag worker performance concerns or site challenges
• Support day-to-day site operations, shift and schedule management, and PPE distribution

Required qualifications

• High School Diploma or equivalent
• English
• 1–2+ years of experience in operations or customer-facing environments, including staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination
• Strong interpersonal, verbal, and written communication skills (email and in-person)
• Professional demeanor and ability to represent Traba with both workers and client stakeholders
• Polished and presentable in a customer-facing environment
• Warm, friendly, and approachable, with the ability to coach workers and confidently enforce standards
• Organized, detail-oriented, and a proactive problem solver
• Comfortable working in fast-paced, dynamic warehouse environments

Nice to have

• Associate's or Bachelor's degree

About the company

Traba is the employer for this role.