Client Support Specialist

The role

You will be a first point of contact for traders. You will answer account questions, explain how markets work, and resolve problems in Intercom.

What you will do

• Handle client questions through Intercom chat, email, and tickets
• Help clients with account setup, verification, funding, withdrawals, and platform navigation
• Explain how prediction markets work including contract structure, pricing, settlement, and outcomes
• Work through market-specific questions during busy events
• Troubleshoot platform issues and escalate technical problems
• Track account changes, document submissions, and compliance questions
• Spot patterns in client questions and pass them to product and operations
• Keep clean records of every client interaction in Intercom
• Work with compliance, risk, and operations

Required qualifications

• Experience in customer service, ideally in financial services, trading, betting, or a similar client-facing setting
• Working knowledge of sports betting, prediction markets, or event-based trading
• Strong written communication
• Hands-on experience with the Intercom help desk, including inboxes, macros, and ticket workflows
• Strong attention to detail and the ability to stay calm and accurate when ticket volume spikes
• Knowledge of margin, settlement, and KYC/AML documentation
• Time at a prop firm, FCM, or introducing broker
• Good judgment about when to ask for help or escalate

Nice to have

• Futures brokerage knowledge
• Experience with NinjaTrader, Sierra Chart, or Rithmic
• Experience with Intercom’s Fin AI agent or similar support automation
• Additional languages

Benefits

• Help build support for a new product from the start
• A small team where your input gets used
• A clear path to grow as the firm scales
• Performance bonus
• Medical
• Dental
• Vision
• 401(k) with employer match

Before you apply

• Slay Markets uses AI-assisted tools for resume screening, application review, and candidate communication

About the company

Slay Markets is a modern brokerage built to make trading accessible to everyone. It is a futures brokerage operating under the Tradeify umbrella, in partnership with NinjaTrader.