CDD Analyst

The role

You will act as a customer advocate, answering client inquiries by chat and email in English and Bulgarian. You will also review, verify and validate client onboarding documents and run due diligence and risk checks on new clients.

What you will do

• Communicate with clients in English/Bulgarian
• Deal with incoming inquiries via chat and email
• Review, analyze, and verify client onboarding documents
• Input and validate client data
• Conduct due diligence and risk assessments on new clients
• Channel client's feedback
• Work a 24/7 schedule organized in shifts

Required qualifications

• Proficiency in English (C1 or above)
• Customer-oriented approach
• Good time management and multitasking skills
• Willingness to learn and develop
• Adaptiveness to a rapidly changing environment

Nice to have

• Previous experience in customer service
• Understanding of the stock market and the fintech industry
• Fluency in another language

Benefits

• Comprehensive training program
• Upskill trainings throughout your career
• Full appreciation of your talent and ideas
• Generous remuneration package
• Excellent social benefits, including 25 days off
• Sports card
• Private health insurance

About the company

Trading212 is a mobile broker that says it serves over 5 million clients with more than €50 billion in assets under management. Its stated mission is to enable everyone to build wealth.