Senior Engineering Manager - Customer Growth

The role

You will lead an organization of Engineering Managers and multiple fullstack squads across web, backend, and mobile. You will oversee domains including railcards growth, retention, subscriptions, and customer value exchange.

What you will do

• Lead multiple squads and their Engineering Managers
• Support career development through coaching and performance conversations
• Own end-to-end delivery across squads
• Partner with Product, Design, Data and Commercial to align technical delivery with business outcomes
• Guide technical direction and architecture across fullstack web, backend and mobile squads
• Bring coherence across railcards growth and retention, subscriptions and customer value exchange
• Champion engineering best practices and technical innovation
• Drive operational excellence including monitoring, alerting and incident management

Required qualifications

• Experience leading engineering teams and delivering complex, multi-team initiatives
• A strong track record of developing people, building high-performing teams and growing future leaders
• The ability to inspire trust and autonomy at all levels
• Comfort operating across multiple, distinct product domains and connecting them into a coherent technical strategy
• Enjoyment working in a dynamic, collaborative and highly cross-functional environment
• Strong written and verbal communication skills
• Confidence leading through ambiguity

Benefits

• Private healthcare & dental insurance
• Generous work from abroad policy
• 2-for-1 share purchase plans
• EV Scheme
• Extra festive time off
• Family-friendly benefits
• Clear career paths
• Transparent pay bands
• Personal learning budgets
• Regular learning days

About the company

Trainline is Europe's leading independent rail platform. It enables travellers to find and book rail and coach journeys through a mobile app, website, and B2B partner channels.