Head of Technical Operations

The role

You will lead the technology budget, capacity planning, and external vendor relationships. You will partner with senior leaders across Technology, Data, Finance, and Product to provide insights and recommendations for investment and efficiency.

What you will do

• Lead and manage the Technology budget
• Lead headcount and capacity planning in collaboration with Engineering, Product and Talent
• Manage relationships with external technology vendors and partners
• Build and maintain dashboards and operational measures
• Partner across Technology and Data to form views and recommendations on efficiency
• Track the benefits gained from investments
• Build trusted relationships with Directors, VPs and executive leaders
• Lead, support and develop your team

Required qualifications

• Significant experience in a senior technology operations or technology programme management role
• Record of leading teams and delivering results in a complex environment
• Solid understanding of budget management and financial modelling within a technology setting
• Experience managing vendor relationships and negotiating contracts
• Hands-on experience using dashboards, tools and key performance measures
• Excellent communication and leadership skills
• Ability to build trust and influence Directors, VPs and executive leaders
• Commercial, curious mindset

Nice to have

• Experience in a high-volume digital or consumer business such as travel, e-commerce or fintech
• Familiarity with Agile ways of working in cross-functional teams

Benefits

• Private healthcare & dental insurance
• Generous work from abroad policy
• 2-for-1 share purchase plans
• EV Scheme
• Extra festive time off
• Family-friendly benefits
• Clear career paths
• Transparent pay bands
• Personal learning budgets
• Regular learning days

About the company

Trainline is Europe’s leading independent rail platform that helps travellers find and book rail and coach journeys. The company aims to empower greener travel choices through its mobile app, website, and B2B partner channels.