Member of Business Staff

The role

You will work directly with the founders to build the business around a continual-learning platform. Tasks include managing customer success, developing pricing models, creating strategic partnerships, and handling external communications.

What you will do

• Make design partners a priority through communication and follow-through
• Run timelines, meeting cadences, and cross-functional coordination
• Track customer usage and feedback to provide insights for product planning
• Build support, renewal, reference, and expansion processes
• Run price discovery and design pricing and packaging
• Structure and negotiate pilots, contracts, and renewals
• Develop partnerships with model providers, cloud vendors, and data partners
• Turn technical research and product progress into blog posts and case studies
• Build target-account maps and outbound strategies
• Translate technical capabilities into proposals, decks, and demos

Required qualifications

• Systems thinker who turns ambiguous goals into clear decisions and processes
• Intellectually curious with understanding of technical products, model training, evaluations, agents, and infrastructure
• Exceptional writer and editor
• Clear communicator in person with technical founders, researchers, and executives
• Strong commercial judgment
• Highly proactive and low ego
• Excellent at customer discovery

About the company

Trajectory is a research and product lab creating the platform for continual learning. It was founded by researchers from Deepmind, OpenAI, Meta, Apple, Amazon, and Scale.