Account Manager

The role

The Account Manager will own the end-to-end renewal process for a portfolio of approximately 250 partners. This role involves using a tech-touch approach to drive customer retention and recurring revenue growth.

What you will do

• Manage a portfolio of approximately 250 accounts to ensure timely renewals and minimize churn
• Use customer health data and engagement insights to prioritize account outreach
• Manage and refine automated renewal email cadences and provide personalized follow-up
• Drive upsells and multi-year renewals to increase recurring revenue
• Partner with Customer Success and internal teams to resolve renewal challenges
• Keep Salesforce updated with renewal activity, quotes, and customer communications
• Deliver accurate forecasts
• Refine workflows and outreach strategies to increase efficiency and consistency

Required qualifications

• 2–4 years of experience in account management, renewals, or customer success
• Proven track record of meeting or exceeding renewal targets
• Strong organizational, prioritization, and analytical skills
• Excellent written and verbal communication skills
• Proficiency with Salesforce or a similar CRM platform
• Strong attention to detail and ability to manage multiple accounts and deadlines
• Must be authorized to work in the United States without restriction

Nice to have

• Experience with automated email sequencing or scaled customer success programs
• Experience working with education, workforce development, or public-sector customers

Benefits

• Medical, dental, and vision insurance
• Annual professional development budget for each employee
• 401(k) savings plan
• Life, AD&D, and disability insurance coverage
• Company-provided laptop and other necessary equipment
• Paid time off (PTO)
• Paid company holidays
• Company-paid parental leave
• Flexible work arrangements in a remote-first environment

About the company

Transfr is on a mission to help create pathways to career success through immersive career exploration and training simulations. They build bridges between schools, workplaces, and governments to improve training and job placement pipelines.