Operations & Automation Engineer – Renewable Energy

The role

You will build scalable processes and automation solutions to support growth. You will develop an AI-supported ticket copilot and manage the tooling landscape to reduce manual tasks.

What you will do

• Develop the AI-supported ticket copilot from requirement definition to technical integration.
• Automate ticket assignment, solution suggestions, and customer communication.
• Handle incoming customer inquiries via phone and email to understand process gaps.
• Evaluate, implement, and develop the tools used by the Ops team.
• Identify automation potential across Finance, Onboarding, and Customer Success teams.
• Collaborate with internal stakeholders to prioritize requirements and improve automation solutions.

Required qualifications

• Recent university graduate or first relevant experience.
• Strong technical understanding.
• Experience with automation tools, APIs, or AI agents.
• Strong sense of ownership and thoroughness.
• Strong process understanding.
• Excellent communication skills and hands-on mentality.
• Resourcefulness and initiative.
• Interest in the complex energy market and renewable energies.
• German at native level.
• Fluent English.

Benefits

• Competitive salary
• Meal vouchers
• Tax-free extras
• Urban Sports membership
• Training days
• Annual L&D budget
• Coaching sessions via Sparrks
• 30 days of vacation

About the company

trawa is building Europe's leading B2B platform for clean energy. They combine energy supply, advanced energy management software, and intelligent optimization to help companies decarbonize.