Customer Success Manager - Renewable Supply

The role

You will manage key existing customers by ensuring their success through structured onboarding and continuous account development. You will build relationships with decision-makers and identify growth opportunities like upselling and cross-selling.

What you will do

• Lead key existing customers from structured onboarding to continuous development and expansion.
• Build trustworthy relationships with C-level, Head-of, and operational stakeholders.
• Identify and prioritize growth opportunities through business cases.
• Solve complex, business-critical issues pragmatically.
• Coordinate internal implementation with Sales, Product, and Operations teams.
• Work with Customer Success playbooks and QBRs to develop standards.
• Hold commercial responsibility for customer satisfaction, growth, and retention.

Required qualifications

• 2-4 years of experience in Key Account Management in the energy industry.
• Ability to build relationships at decision-maker and operational levels.
• Ability to manage complex customer setups and deliver high-quality results.
• Ability to identify and evaluate commercial potential using data.
• Proven success in customer retention, expansion, and satisfaction.
• Analytical thinking to derive recommendations from data.
• German at native level.
• Fluent English.

Nice to have

• Background in strategy consulting, fast-growing startups, or renewable energy companies.
• Other European languages.

Benefits

• Competitive salary
• Meal vouchers
• Tax-free extras
• Urban Sports membership
• Training days
• Annual L&D budget
• Coaching sessions via Sparrks
• 30 days of vacation

About the company

trawa is building Europe's leading B2B platform for clean energy by connecting renewable power supply with energy management software. The company aims to build the green utility provider of the future.