AI Adoption Engineer - West

The role

The AI Adoption Engineer owns the four adoption phases for enterprise accounts from kickoff through renewal. You will run enablement sessions, debug accuracy failures, engineer custom prompts, and drive product changes based on customer feedback.

What you will do

• Own all four adoption phases end-to-end for a portfolio of enterprise accounts
• Maintain a customer-specific 30/60/90 roadmap
• Run customer-facing meetings including kickoffs, enablement sessions, and Quarterly Business Reviews
• Publish monthly async leadership updates to executive sponsors
• Own customer-specific integrations, custom prompt engineering, and edge-case debugging
• Instrument and maintain accuracy tracking in collaboration with the customer
• Identify and capture failure modes to translate into product roadmap items
• Debug and resolve platform issues by coordinating with engineering
• Synthesize customer feedback into structured product roadmap input
• Contribute to the adopt-traversal-sas cross-account Slack community

Required qualifications

• 5+ years in a technical customer-facing role: solutions engineering, solutions architecture, technical account management, or customer success engineering at an enterprise software or infrastructure c
• Technical depth to read logs and understand distributed systems failures
• Ability to run executive-level and engineer-level conversations
• Experience driving adoption of a technical product with a complex, multi-stakeholder customer
• Strong written communication
• Comfort with ambiguity and a builder's instinct

Nice to have

• Background in observability, AIOps, ITSM, or incident management
• Experience as an SRE or FDE
• Experience with Slack-based enterprise workflows, ServiceNow, or Splunk
• Familiarity with consumption-based or credit-based SaaS pricing models
• Prior experience at a company that sold to infrastructure, platform, or SRE teams at large enterprises
• Exposure to prompt engineering or AI product configuration
• History of turning a skeptical power user into a champion

Benefits

• startup equity
• health insurance
• fertility benefits
• great tech setup stipend
• flexible time off
• in-office snacks
• team happy hours and outings
• annual company offsite

About the company

Traversal is the AI Site Reliability Engineer (AI SRE) for the enterprise. The company is built to autonomously understand and reason across complex production environments to diagnose, fix, and prevent incidents.