Solutions Engineer - West

The role

You will guide prospective customers from technical discovery through successful deployment. You will collaborate with product and engineering teams to translate customer needs into customized pilot deployments.

What you will do

• Drive technical discovery and demo conversations with engineering teams evaluating Traversal.
• Translate complex infrastructure problems into tailored, high-impact pilot evaluations.
• Build and maintain demo environments, technical guides, and internal tooling to support our sales process.
• Partner with product and engineering to scope integrations, relay customer feedback, and influence roadmap direction.
• Support onboarding and implementation efforts for new customers, ensuring early wins and long-term adoption.
• Stay current on observability trends, SRE workflows, and the broader AI infrastructure ecosystem.

Required qualifications

• 3+ years in a Solutions Engineer, Forward Deployed Engineer, or Solutions Architect role, and/or relevant engineering experience with strong customer instincts.
• Strong technical background in backend systems, developer tools, cloud infrastructure, or observability platforms.
• Excellent communication skills, with the ability to explain complex technical concepts to a range of audiences.
• Experience building POCs, leading demos, or owning technical parts of a sales cycle.
• Comfortable working in a fast-paced startup environment with shifting priorities.
• Project management: able to coordinate across multiple internal/external stakeholders, lead recurring meetings, and drive pilots to completion.
• Proven enterprise experience navigating complex, multi-stakeholder sales cycles (POV/POC, Security/Legal/Procurement) from discovery through production

Nice to have

• Familiarity with SRE workflows or observability tools.
• Hands-on experience with infrastructure as code tools like Terraform or deployment systems like Kubernetes.
• Proven ability to create technical enablement content and scale early sales motions.
• Interest in AI infrastructure and the future of agentic systems.

Benefits

• startup equity
• health insurance
• great tech setup
• flexible time off
• in-office snacks

About the company

Traversal is the AI Site Reliability Engineer (AI SRE) for the enterprise. The company is built to autonomously understand and reason across complex production environments to diagnose, fix, and prevent incidents.