Senior Customer Success Manager, International

The role

You will onboard, retain, and grow high-value international clients. You will manage relationships for EMEA and Indian clients and coordinate needs across various internal teams.

What you will do

• Lead onboarding and launch planning for high-value clients.
• Own a portfolio of enterprise and mid-market relationships.
• Run recurring meetings and monitor account health.
• Retain business and find expansion opportunities.
• Coordinate complex needs across Sales, Solutions Engineering, Product, Support, and Operations.
• Run proactive calls during agreed working hours for clients in EMEA, India, and other assigned markets.
• Improve and document our international Customer Success processes.

Required qualifications

• 4+ years in Customer Success, Account Management, or a related role
• Experience managing enterprise or high-value B2B customers
• A record of leading complex onboarding and implementation work
• Strong commercial judgment and communication skills
• Excellent English
• Residence on the US East Coast, in the UK, or in Spain
• A sustainable commitment to 6am–2pm ET if based in the US
• In the UK or Spain, availability for normal or later local business hours with regular US team overlap
• The ability to manage complex client relationships independently in a remote environment

Nice to have

• German, French, or Spanish fluency
• Experience with SaaS, fintech, APIs, or payments

Benefits

• Competitive pay
• Equity
• Fully remote

About the company

Tremendous is a global platform for businesses to send payouts to anyone, anywhere. It is a profitable, fully remote company with a high-documentation, low-meeting culture.