Senior Customer Success Manager

The role

You will own the complete customer lifecycle for enterprise accounts from onboarding through renewal and expansion. You will conduct strategic business reviews, lead onboarding, and drive revenue growth through upsell and cross-sell initiatives.

What you will do

• Own a portfolio of enterprise accounts
• Conduct strategic business reviews
• Proactively manage account health to maximize retention and satisfaction
• Lead end-to-end onboarding for new enterprise clients
• Coordinate cross-functional teams for program launches
• Drive revenue growth through strategic upsell and cross-sell initiatives
• Manage contract negotiations and secure long-term partnerships
• Act as the voice of the customer internally
• Collaborate with Product to influence roadmap decisions

Required qualifications

• 5+ years of experience in Customer Success, Account Management
• 2+ years focused on enterprise accounts
• Proven track record of managing complex client relationships
• Proven track record of driving measurable retention and expansion outcomes
• Strong analytical and problem-solving abilities
• Attention to detail
• Excellent communication skills

Nice to have

• Experience at a high-growth B2B startup

Benefits

• Competitive pay and equity
• 100% covered health (US)
• Unlimited PTO
• 12-16 weeks paid parental leave

About the company

Tremendous is a global platform built for businesses to send thousands of payouts to anyone, anywhere, for free. It is a profitable, fully remote company with a high-documentation, low-meeting culture.