Deployment Strategist, Eastern Europe

The role

You will act as a trusted advisor to crypto businesses to help them maximize the effectiveness of the TRM platform. You will manage a portfolio of strategic accounts to drive adoption and help customers trace illicit funds and operationalize compliance programs.

What you will do

• Act as a trusted advisor to crypto businesses to maximize platform effectiveness.
• Explain complex technical and investigative concepts to customer teams.
• Build and deliver product demonstrations tailored to investigators and compliance officers.
• Conduct structured training sessions to embed TRM into customer programs.
• Channel customer feedback to product and engineering teams.
• Monitor customer engagement and usage trends.
• Identify early signals of churn risk and implement mitigation strategies.
• Establish a consistent engagement cadence with customer stakeholders.

Required qualifications

• 5+ years of professional experience, ideally within crypto businesses, or financial institutions.
• High proficiency in English.
• Hands-on experience with virtual currencies and blockchain analytics.
• Ability to structure complex problems and deliver actionable solutions.
• Exceptional attention to detail and rigor.
• Ability to communicate complex technical and investigative concepts to diverse stakeholders.
• Comfort operating in fast-paced, dynamic environments.
• Strong collaboration skills.
• Willingness and ability to travel occasionally for in-person meetings, trainings, or events.

Nice to have

• Experience in compliance, investigative, or customer-facing functions.
• Polish language skills.

Before you apply

• Most interview processes include a case study, an AI skills assessment, and a Leadership Principles interview.
• You will be evaluated on applied AI fluency during the interview process.
• The use of AI tools of any kind during TRM interviews is not permitted without prior approval.

About the company

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. The company is a distributed-first organization headquartered in San Francisco.