Global Investigator - Triage (EMEA)

The role

You will process inbound complaint data and validate outputs from an AI investigation platform. You will route cases into investigative pipelines to facilitate asset recovery and crime disruption.

What you will do

• Validate and route hundreds of complaint dispositions per week.
• Catch AI errors such as false positives and misclassified scam patterns.
• Enrich complaint selectors using commercial data-source integrations.
• Own clean shift handoffs for around-the-clock operations.
• Provide EMEA-hours coverage.
• React quickly to incoming complaint surges and live takedown events.

Required qualifications

• Investigative or analytical experience in the private or public sector.
• Strong AI fluency.
• Strong written and verbal communication.
• Comfort operating in a fast-paced, fluid environment.

Nice to have

• Excitement to deepen blockchain analysis skills.

Before you apply

• Review the job description carefully to highlight relevant experience.
• Provide thoughtful and accurate answers to application questions.
• Interview process includes a case study, an AI skills assessment, and a Leadership Principles interview.
• Use of AI tools during interviews is not permitted without prior approval.

About the company

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. The company is a distributed-first organization headquartered in San Francisco.