Deployment Strategist, Public Sector (Embedded Account)

Washington D.C., Remote. Posted a month ago

The role

You will be an embedded partner accountable for a large government customer's success on an AI investigation platform. You will own adoption, value realization, and program architecture while coordinating 25+ onsite personnel.

What you will do

Own account success, adoption, mission impact, and value realization
Define the operating model, cadences, decision rights, and escalation paths
Coordinate 25+ TRM personnel deployed onsite
Design and track metrics including mission outcomes and platform usage
Drive the roadmap for shifting workflows from TRM-led to customer-led
Onboard new platform users and field customer questions
Host platform trainings for HQ and field
Communicate value through standups, MBRs, and QBRs
Act as connective tissue across investigations, Academy, Product, and RevOps
Support customer administrative deliverables and sprint coordination

Required qualifications

Program management experience
Experience in customer success, deployment, or a strategist/CSM-type role
Experience running QBRs/MBRs and managing revenue outcomes
Background in or alongside threat intelligence, scam disruption, cyber disruption, or critical infrastructure
Experience delivering in or alongside government / public sector environments
Strong facilitation and communication skills
AI fluency

Nice to have

Familiarity with blockchain intelligence, crypto investigations, or financial-crime workflows
Experience supporting federal law enforcement or national security customers

Benefits

Equity plan eligibility

Before you apply

Most interview processes include a case study, an AI skills assessment, and a Leadership Principles interview
Use of AI tools of any kind during interviews is not permitted without prior approval

About the company

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime.