Deployment Strategist, Private Sector

The role

You will own a portfolio of strategic North America private-sector accounts to drive adoption, retention, and expansion. You will use AI tools to create success plans, manage customer health, and synthesize feedback for product roadmaps.

What you will do

• Own the success of strategic North America private-sector accounts
• Use AI to create 30/60/90-day success plans
• Protect and grow private-sector revenue by defending GRR and surfacing expansion opportunities
• Use AI to draft QBR and executive briefing materials
• Triage customer-health and usage signals daily using AI
• Build reusable AI prompts, templates, and workflows
• Serve as the Voice of the Customer to shape Product and Engineering roadmaps

Required qualifications

• 5+ years in crypto businesses, financial institutions, or fintechs in compliance, investigative, or customer-facing functions
• Habit of using AI tools to work faster
• Hands-on financial crime, AML, sanctions, or investigations experience
• Comfort applying AI to accelerate research and case work
• Track record of owning senior stakeholder relationships and driving retention and expansion
• Fluency using AI tools to accelerate research, drafting, and analysis
• Ability to build reusable AI-assisted workflows and templates
• Clear communication to distill complex technical and investigative concepts

Benefits

• Equity plan eligibility

Before you apply

• Interview process includes a case study, an AI skills assessment, and a Leadership Principles interview
• Use of AI tools during interviews is not permitted without prior approval

About the company

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. The company is a Series C company headquartered in San Francisco.