Deployment Strategist, Public Sector (EMEA)

EMEA, Remote. Posted 16 days ago

The role

You will own the post-sale experience for a portfolio of EMEA public sector customers. You will manage onboarding, adoption, and outcomes across TRM products to enable renewals and expansion.

What you will do

Onboard and activate EMEA Public Sector accounts across all TRM products
Use AI to build production CS workflows for account health and reporting
Define and track adoption benchmarks including usage and consumption rates
Develop new use cases with investigators and analysts
Run executive business reviews and QBRs with senior stakeholders
Partner with Account Directors to enable renewals and expansion
Synthesize customer feedback into actionable input for the Product roadmap
Work with EMEA colleagues to share playbooks and account plans

Required qualifications

5+ years in customer success, deployment, or post-sale roles
Proven accountability for GRR, NRR, and adoption outcomes
Domain credibility in law enforcement, public sector, cyber, national security, financial crime, or blockchain intelligence
Comfort with ambiguity in fast-changing product environments
Production AI fluency in building repeatable AI workflows
High level of independence
Strong executive presence
Based in the UK or Europe

Nice to have

Additional European languages

Benefits

Fully remote Customer success Team

Before you apply

Most interview processes include a case study, an AI skills assessment, and a Leadership Principles interview
Use of AI tools during interviews is not permitted without prior approval

About the company

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. The company is a Series C company with $220M in total funding.