customer engineer

The role

You will debug customer issues and optimize queries. You will write code to solve problems, ship PRs, and build automations. You will also live in customer slack channels to solve problems from first report to resolution.

What you will do

• debug customer issues, optimize queries
• write examples for our docs
• write code to solve customer problems, ship PRs, and build automations
• live in customer slack channels, helping to solve problems from first report to resolution
• own customer outcomes

Required qualifications

• typist - you can write well and can explain complex ideas simply
• linux - you're comfortable in terminals and reading logs
• python or javascript/typescript - for reproducing issues and building solutions
• human - you build trust and keep things productive when everything's on fire
• systematic - you methodically work through problems until you've found the root cause

Nice to have

• k8s experience
• vector search or full-text search background
• experience with the major cloud platforms

About the company

turbopuffer is hardcore & whimsical.