Turnkey
Head of Revenue Operations
NYC HQ. Posted 11 months ago
The role
This is a hands-on, foundational role supporting an expanding go-to-market function. You will work with Founders and GTM leaders to build systems, processes, and insights that drive predictable and efficient revenue growth.
What you will do
- Build RevOps strategy across the full funnel: marketing, sales, onboarding, and customer success
- Map, design, and optimize GTM workflows to improve conversion, handoffs, and customer experience
- Build, own, and implement plan to continuously grow and accelerate conversion rates across each step of funnel
- Own, manage, and proactively update growth forecast model
- Leverage competitive intelligence to improve conversion rates, forecasting, analyses, and broader rev ops strategy
- Own the evaluation, implementation, and management of RevOps tools
- Ensure data integrity and create a single source of truth for GTM metrics
- Build dashboards, reporting, and insights that drive decisions and highlight opportunities
- Monitor funnel performance, pipeline health, and revenue KPIs
- Build the operational backbone for onboarding, training, and GTM playbooks
Required qualifications
- 3+ years of experience, including 1–2 years in management consulting or 1–2 years in Business Operations/Strategy at a high-growth startup
- Experience as a solo RevOps operator
- Strong command of CRM systems (HubSpot or Salesforce) and go-to-market tools
- Analytical mindset with the ability to turn data into strategy
- Deep understanding of SaaS revenue models, customer journey, and pipeline management
- Exceptional communicator who can influence without authority
- Experience in operational and analytical work
Benefits
- Comprehensive benefits package
- Paid parental leave
- Flexible time-off policy
- Annual learning and development budget
- Regular team off-sites and connection opportunities
- Modern equipment and home office support
- Additional perks based on location and role
About the company
turnkey is a high-growth tech company and fast-scaling innovator in its sector. It is well-capitalized with strong long-term backing and high-profile VCs.