Technical Support Engineer (PT time zone)

The role

You will help developers integrate, debug, and succeed with SDKs and APIs across various environments. You will triage customer issues, debug integrations, and partner with engineering to resolve bugs.

What you will do

• Triage, troubleshoot, and resolve customer issues across SDKs and APIs
• Debug integrations across a variety of platforms and languages
• Identify, reproduce, and document bugs
• Support customers in setting up and verifying integrations
• Create and maintain example code, troubleshooting guides, and internal playbooks
• Spot patterns in recurring issues and propose fixes or improvements
• Partner with Product and Engineering to relay feedback and insights
• Help improve internal tools and processes

Required qualifications

• 2–6 years of experience in a technical support, solutions engineering, or software engineering role
• Strong working knowledge of TypeScript and React
• Familiarity in React Native or other mobile SDKs
• Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.)
• Strong problem-solving skills
• Clear, empathetic written and verbal communication
• Thrives in a fast-paced, startup environment with shifting priorities and context switching
• Previous experience in the crypto / web3 space

Nice to have

• Experience supporting developer tools, APIs, or SDKs
• Prior experience with customer-facing technical roles in crypto, fintech, or security products
• Familiarity with observability tools (Grafana, Sentry, DataDog) or debugging tools (Postman, Chrome DevTools)
• Product-minded
• Strong curiosity for how secure infrastructure and crypto key management work

Benefits

• Full benefits, including medical, dental, vision, life, disability, HSA/FSA, 401(k)
• Paid parental leave
• Unlimited PTO
• $3,000/yr learning and development budget to attend industry conferences
• Multiple team offsites per year
• Macbook Pro laptop
• Lunch stipend

Before you apply

• Email jobs@turnkey.com with your LinkedIn profile and a short overview of why you'd be a great fit

About the company

Turnkey is an Equal Opportunity Employer.