Staff Solutions Architect

The role

You will act as a dedicated technical resource for strategic customers to help them unlock the potential of video AI. You will drive solution design, implementation guidance, and the co-development of applications using multimodal foundation models.

What you will do

• Provide technical expertise and scope use cases for video AI applications.
• Support implementation with technical stakeholders at startups and enterprises.
• Own technical relationships with strategic customers.
• Ensure successful integrations and resolve complex technical challenges.
• Guide customers on best practices for leveraging TwelveLabs APIs.
• Serve as the first line of defense for design, security, compliance, and architecture questions.
• Create and maintain documentation, implementation guides, and FAQs.
• Gather customer feedback to help shape product roadmaps.

Required qualifications

• 5+ years of experience in a technical, customer-facing role such as Solutions Architect, Technical Account Manager, or Implementation Engineer.
• Experience working with hyperscalers.
• Understanding of and experience working with LLMs, multimodal AI, REST APIs, Python, JavaScript, and modern application development.
• Deep understanding of video workflows and video workloads.
• Experience driving customer implementations from kickoff through production launch.
• Ability to translate complex technical concepts to business stakeholders.
• Ability to debug integration issues with engineering teams.
• Ability to manage multiple projects simultaneously.

Nice to have

• AWS preferred
• Hands-on experience supporting customers building on Amazon Bedrock

Benefits

• Pension (in line with company auto-enrollment obligations)
• Private medical insurance
• PTO - 25 days with 8 holidays
• Sick Days - 5

About the company

TwelveLabs builds the intelligence layer for video using multimodal AI models. The company is headquartered in San Francisco with offices in Seoul, New York, and London.