Senior Platform Engineer

The role

This person will design, build, and operate scalable infrastructure and internal platforms to support TwelveLabs' AI products. They will take ownership of production system reliability, observability, and performance.

What you will do

• Design, build, and operate scalable infrastructure and internal platforms supporting AI products
• Take ownership of production system reliability, incident response, and root cause analysis
• Build CI/CD for fast and safe deployment
• Improve observability systems for smooth operations
• Build scalable CI/CD pipelines and infrastructure automation using tools like Terraform
• Improve production system reliability, performance, scalability, and cost efficiency
• Develop platforms and tooling for product and engineering teams
• Collaborate with Backend, ML, Research, and Product teams to build platform solutions
• Lead technical investigations from investigation to production rollout

Required qualifications

• Experience building and operating production systems in AWS, GCP, or Azure
• High level of experience in Linux, Networking, Container, and Kubernetes
• Experience using Terraform, Ansible, or similar Infrastructure as Code tools
• Experience in designing and operating CI/CD and deployment systems
• Experience in Observability, Monitoring, Logging, Alerting, and Production Incident Response
• Programming or scripting experience in Python, Go, TypeScript, or other backend-oriented languages
• Experience debugging complex problems across multiple layers of production systems
• Understanding of Distributed Systems and Cloud Architecture
• Ability to solve problems by finding the root cause
• Ability to solve problems effectively even when ownership boundaries are unclear
• No disqualification for overseas travel

Nice to have

• 7+ years of experience in Infrastructure, Platform Engineering, SRE, DevOps, or similar roles
• Experience building Developer Platforms or Infrastructure Platforms used by multiple engineering teams
• Experience operating large-scale B2B SaaS products requiring high availability
• Experience designing systems considering high security and compliance requirements
• Experience in Backend Service Development and Distributed Systems
• Experience making decisions considering trade-offs between system performance, reliability, and infrastructure cost
• Experience working in fast-growing startups or environments requiring high ownership
• Ability to communicate in English

Benefits

• Global team growing with global B2B customers
• Hybrid work with autonomy and collaboration
• Latest MacBook and 700,000 KRW worth of remote work equipment support
• Equipment replacement every 3 years
• Unlimited LLM token support for tech roles
• 1.4 million KRW annual self-development budget for lectures, conferences, and memberships
• English education programs and global buddy programs
• Taxi fare support for night and weekend commuting
• Corporate card worth 7.2 million KRW annually for meals and transportation
• Snack bar in the office with snacks, coffee, and seasonal fruit
• Dinner provided after 7 PM when working in the office
• Annual health checkup for employee and one family member

Before you apply

• Must have no disqualifications for overseas travel
• 3-month probation period applies
• Hiring process includes document review, recruiter interview, hiring manager interview, job interview (1-2 rounds), final interview, reference check, and offer

About the company

TwelveLabs is a global company with offices in San Francisco, Seoul, New York, and London. It builds AI infrastructure to help machines understand video content.