Enterprise Customer Success Manager

The role

You will own relationships with customers ranging from startups to Fortune 500 companies. You will oversee implementation, training, renewal, expansion, and customer support while designing paths to success.

What you will do

• Own relationships across a wide range of customers
• Understand customer objectives and design the path to success
• Identify growth opportunities
• Oversee implementation, training, renewal, and expansion processes
• Provide day-to-day customer support
• Create resources such as guides, FAQs, and best practices
• Collaborate with teams across Unwrap
• Relay feedback and advocate for customer needs
• Contribute to improvements to the platform and processes

Required qualifications

• 3-5 years of experience in an Enterprise Customer Success or Account Management-related role
• Proven track record of delighting customers and driving customer retention, renewals, and expansion
• Proven success operating as a trusted strategic advisor to technical and non-technical stakeholders
• Ability to translate complex business objectives into measurable outcomes
• Ability to navigate executive conversations with poise, credibility, and commercial acuity
• Curious, empathetic, and able to handle challenging situations with grace
• Ability to translate customer feedback and challenges into insights
• Thrive in a fast-paced startup environment
• Located in or willing to relocate to Santa Barbara

Nice to have

• Experience in SaaS or AI-driven products

Benefits

• Ground floor impact at a Series-A startup
• Significant, potentially life-changing equity
• Report directly to the Head of Customer Success
• Ability to rapidly advance your career alongside company growth
• Collaborate with experienced teammates, entrepreneurs, and advisors

About the company

Unwrap.ai uses Natural Language Processing to automatically cluster, tag, and analyze customer feedback. The team is based in Santa Barbara and is venture-backed.