Customer Success Associate

London/New York. Posted 3 months ago

The role

You will drive platform adoption at large strategic accounts by building adoption plans, running training programs, and coaching power users. You will manage three to five global accounts and focus on increasing weekly active user growth.

What you will do

Create adoption plans for each account
Monitor platform usage data to find at-risk teams and underused features
Diagnose why adoption stalls and drive fixes with internal teams
Report progress against weekly active user targets
Lead go-live training and own the enablement relationship
Build and run training tailored to specific workflows
Deliver training via onsite sessions, virtual workshops, office hours, documentation, and recorded content
Develop customer-side champions and power users
Create reusable enablement assets
Own rollout and adoption of Bodie, the AI assistant

Required qualifications

1 to 4 years of experience in customer success, enablement, technical training, implementation, consulting, or a scientific role with meaningful customer exposure
A degree in chemistry, materials science, biology, chemical engineering, or a related field, or equivalent hands-on experience in a scientific or technical environment
A teaching instinct
Comfort with data and software
Clear writing and clear speaking
Ability to travel 30 to 40% within your region

Nice to have

Hands-on lab experience
Experience building training programs or enablement content from scratch
Exposure to data management concepts: structured spreadsheets, databases, ELNs, or LIMS
Experience with complex, multi-divisional, multi-geographic customers
Interest in AI and how it's changing R&D workflows

About the company

Uncountable builds a unified R&D platform used by chemists, material scientists, and biologists to accelerate product discovery. The company is founded by engineers from MIT and Stanford.