Enterprise Account Manager, EU

The role

You will oversee a portfolio of top-tier accounts and own the strategy and outcomes for larger customers. You will act as an executive sponsor for strategic accounts and manage GRR, NRR, and account health.

What you will do

• Act as executive sponsor for strategic accounts.
• Own GRR, NRR, and account health across your book of business.
• Own high-level escalations.
• Define long-term account approach for renewals, expansion, and complex commercial discussions.
• Aggregate insights across the customer portfolio to influence product direction and roadmap priorities.
• Ensure alignment across Account Management, Scientific Implementation, Support, and ML teams.
• Model exceptional ownership and reinforce cultural norms.
• Drive the pace, priorities, and strategic direction of the AM function.

Required qualifications

• 3–6+ years of experience in account management, customer success, or a related field.
• Deep experience leading strategic enterprise accounts and building executive-level partnerships.
• Proven track record designing account strategy, negotiation approach, and long-term expansion plans.
• Comfort working with a technical product, technical buyers/users, and complex implementations.
• Outstanding executive presence and communication skills.
• Excellent analytical and problem-solving abilities.
• A proactive, entrepreneurial mindset with strong ownership instincts.
• Ability to travel 20–30%.
• Experience working with complex, multi-divisional, multi-geographic customers.

Nice to have

• Experience in account management or customer success functions for analytics products or enterprise software platforms into large organizations is a major plus.
• Passion for science, chemistry, or artificial intelligence.
• An aptitude for statistics, mathematics.
• Experience scaling an account management or customer success team at a growth-stage company.

About the company

Uncountable is looking to grow its team with an Enterprise Account Manager.