Director, Account Management

The role

You will manage and develop a team of Account Managers and oversee a portfolio of top-tier accounts. You will act as an executive sponsor for strategic accounts and set standards for customer partnerships.

What you will do

• Act as executive sponsor for strategic accounts
• Manage, coach, and develop a team of Account Managers
• Own GRR, NRR, and account health across the team's book of business
• Define processes, standards, and expectations for the AM team
• Own high-level escalations
• Define long-term account approach for renewals, expansion, and commercial discussions
• Aggregate insights to influence product direction and roadmap priorities
• Ensure alignment across Account Management, Scientific Implementation, Support, and ML teams
• Model ownership and reinforce cultural norms
• Drive the pace, priorities, and strategic direction of the AM function

Required qualifications

• 5–8+ years of experience in account management, customer success, or a related field
• 2+ years experience directly managing and developing a team
• Deep experience leading strategic enterprise accounts and building executive-level partnerships
• Proven track record designing account strategy, negotiation approach, and long-term expansion plans
• Comfort working with a technical product, technical buyers/users, and complex implementations
• Outstanding executive presence and communication skills
• Excellent analytical and problem-solving abilities
• A proactive, entrepreneurial mindset with strong ownership instincts
• Ability to travel 20–30%
• Experience working with complex, multi-divisional, multi-geographic customers

Nice to have

• Experience leading account management or customer success functions for analytics products or enterprise software platforms into large organizations
• Passion for science, chemistry, or artificial intelligence
• An aptitude for statistics, mathematics
• Experience scaling an account management or customer success team at a growth-stage company

About the company

Uncountable is a growing team looking for an account management leader.