ServiceNow Engineer

The role

The ServiceNow Engineer will lead the strategy, governance, and operational excellence of the organization's Configuration Management Database (CMDB). This person will administer and enhance the CMDB, drive CSDM adoption, and optimize Discovery processes.

What you will do

• Serve as the primary owner of UTA's Configuration Management Database (CMDB)
• Develop and maintain CMDB governance policies, standards, and operational procedures
• Monitor CMDB health, identify data quality issues, and drive remediation efforts
• Establish ongoing processes that ensure configuration data remains accurate, complete, and reliable
• Define and measure CMDB health metrics, KPIs, and reporting
• Administer and enhance ServiceNow CMDB functionality
• Configure and optimize Discovery, Identification & Reconciliation Engine (IRE), and related CMDB capabilities
• Support Service Mapping and CSDM implementation efforts
• Troubleshoot CMDB-related issues and improve platform performance
• Partner with Application Owners and Service Owners to document and maintain accurate application and service information

Required qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• 5+ years managing or supporting an enterprise CMDB
• 3+ years of hands-on ServiceNow administration experience
• Strong understanding of ServiceNow CMDB, Discovery, IRE, and CSDM
• Experience working with enterprise applications and application portfolio management concepts
• Knowledge of Windows/Linux servers, networking, cloud platforms, endpoint management, and enterprise applications

Nice to have

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (Discovery and/or Service Mapping)
• Experience implementing or maturing CSDM
• Experience with HAM, SAM, APIs, integrations, and enterprise environments
• Familiarity with ServiceNow AI capabilities

Benefits

• Access to the tools, leadership, and resources you will need to create and drive a center of excellence
• Work in an inclusive and diverse company culture
• Competitive programs to support your well-being

About the company

UTA is a premier global talent agency built for the future of media and entertainment. The agency's diversified platform and best-in-class, client-first approach is innovative, collaborative, and positioned to lead in an evolving market.