Customer Success Manager

The role

You will own customer relationships from go-live through renewal and expansion. You will partner with Sales, Implementation, Product, and Engineering to ensure operator success with AI agents.

What you will do

• Own the post-sale relationship for every operator on your book including onboarding, adoption, renewal, and expansion.
• Partner with the AE on Sales-to-Implementation handoff and run the kickoff and pilot phase.
• Monitor agent performance and operator health weekly.
• Lead renewal conversations and identify expansion paths.
• Translate operator feedback into product feedback for Product and Engineering.
• Keep internal systems current in Monday.com.
• Develop affinity for customer day-to-day tasks by talking to operators and sitting in on calls.

Required qualifications

• 3–5 years in Customer Success, Account Management, or Strategic Partnerships at a SaaS or AI company.
• Strong understanding of the customer lifecycle from pilot through renewal and expansion.
• Experience owning commercial conversations.
• CRM (Salesforce, HubSpot), a BI tool, Monday.com or similar.
• Analytical instinct to read adoption metrics.
• Track record of running ambiguous customer situations end-to-end.

Nice to have

• Real estate or multi-location operator experience
• Operator background such as working at a real estate operator, property management company, or vertical SaaS that sold into one
• Familiarity with PMS systems used by real estate operators
• Prior work at an AI-native company where you've owned customer success during a category's early growth
• Startup experience

Benefits

• Full medical, dental, and vision coverage
• Flexible PTO
• Meaningful equity and responsibility

Before you apply

• Uniti AI participates in E-Verify to confirm employment eligibility.

About the company

Uniti is building an execution layer for real estate using AI agents for front- and back-office workflows. The system operates across voice, email, SMS, WhatsApp, and chat.