Product Operations Engineer

The role

The Product Ops Engineer supports customer deployments, builds customizations, and troubleshoots technical issues. This role works closely with Engineering, Product, FAE, and customer teams to improve the product based on field needs.

What you will do

• Support customer deployments from setup through acceptance.
• Configure and customize the product for customer applications.
• Build integrations with systems such as PLC, MES, FTP, and databases.
• Troubleshoot issues across software, hardware, networking, and configuration.
• Build scripts and tools to improve deployment and debugging efficiency.
• Document solutions and share learnings with the team.
• Identify recurring product gaps from customer deployments.
• Contribute small bug fixes and product improvements with support from the Engineering team.

Required qualifications

• Bachelor's degree in Computer Science, Electrical Engineering, Automation, Robotics, or a related field.
• Solid programming skills in Python or C++.
• At least 1 year of work experience in a customer facing technical role.
• Experience with PLC, MES, industrial networking, or system integration.
• Comfortable working with Linux and debugging technical systems.
• Strong problem-solving and hands-on troubleshooting skills.
• Good communication and teamwork skills.
• Willing to work directly with customers and field teams.

Nice to have

• Experience with machine vision, industrial automation, robotics, or manufacturing.
• Experience with Docker, IPCs, NVIDIA Jetson, or edge computing.

Before you apply

• Employment is contingent upon successful completion of applicable pre-employment screening requirements.

About the company

UnitX is a fast-moving Series B startup combining cutting-edge machine vision, robotics, and AI. The company has shipped 1000+ mission-critical systems across 180+ leading manufacturers' production lines.