Technical Account Manager

The role

Technical Account Managers help strategic customers design and build long-term business automation programs. You will take ownership of customer technical success and guide the technical maturity of their automation programs using the UiPath platform.

What you will do

• Take ownership of customers' technical success with the UiPath platform
• Act as a core member of the UiPath account team for technical workstreams
• Provide embedded technical advisory to guide customer automation programs
• Provide platform infrastructure, installation, upgrade planning, and troubleshooting
• Enable technical stakeholders on platform best practices
• Conduct design and code reviews for select automations
• Perform technical health checks of automation programs and environments
• Collaborate with Product Support to manage and close escalated support incidents
• Provide technical advisory through webinars, demos, and speaking engagements
• Develop and mature team processes, assets, and methodologies

Required qualifications

• Minimum of 7 years of professional experience in technical customer-facing roles
• English and Arabic fluency is required
• Solid background in programming (C#, C++, VB, Java, Python or PowerShell)
• SaaS and Cloud technical background with hands-on experience in digital technologies
• Strong analytical and problem-solving skills
• Diplomacy, tact, and poise under pressure
• Excellent presentation skills
• Computer Science degree (or equivalent)
• Willingness to travel up to 25%

Nice to have

• Previous experience with UiPath or other intelligent automation products
• Prior experience in technical support or technical consulting

About the company

UiPath believes in the transformative power of automation to change how the world works. They create enterprise software to unleash the power of automation.