Manager, Customer Success - Pub Sec

The role

You will lead and scale Customer Success Managers and Technical Account Managers across Federal Civilian accounts. You will own portfolio performance, reduce systematic risk, and serve as a strategic partner to Sales, Product, and Go-To-Market organizations.

What you will do

• Own and drive portfolio-level performance metrics including renewals, expansion, adoption, and customer health
• Proactively identify and reduce systematic risk across the customer lifecycle
• Operate with data-driven rigor using forecasting, probabilities, and path-to-plan analysis
• Tie customer adoption directly to measurable revenue impact and business outcomes
• Own success for marquee accounts as a player-coach
• Serve as a strategic partner across Sales, Product, and Go-To-Market teams
• Collaborate on deal construction and commercial activity
• Build and scale high-performing Customer Success and Technical Account Managers
• Provide interpersonal coaching and mentorship to team members
• Drive operational rigor and discipline across service delivery

Required qualifications

• Previous experience with formal people management and team leadership
• Must be authorized to work in the United States
• Proven track record in broad portfolio impact including renewals, saves, and adoption metrics
• Experience with deal construction and commercial activity
• Established cross-functional influence across Sales, Product, and GTM organizations
• Strong interpersonal, coaching, and mentorship skills
• Entrepreneurial mindset with tenacious execution capabilities
• Articulate and consistent communication style
• Customer- and team-oriented approach with ability to champion culture

Nice to have

• Deep exposure to public sector business landscapes
• Understanding and usage of key industry solutions embedded in GTM strategy
• Established relationships across marquee accounts
• Examples of transforming individual execution into broader packaged plays or new organizational standards
• Demonstrated ability to identify and establish operational excellence benchmarks
• Experience operating in complex, highly technical renewal deal cycles

About the company

UiPath believes in the transformative power of automation to change how the world works. They are committed to creating category-leading enterprise software.