Enterprise Customer Success Manager

The role

You will own relationships with strategic customers to help them realize value from YOLO in production. You will manage 30–40 enterprise and high-value mid-market accounts through onboarding, deployment, adoption, expansion, and renewal.

What you will do

• Own the full customer lifecycle from contract signature through renewal and expansion.
• Lead onboarding with Solution Engineers and drive customers toward their first production deployment.
• Build account plans, stakeholder maps, success plans, and mutual action plans.
• Drive net dollar retention by leading renewal conversations and identifying expansion opportunities.
• Surface new use cases, business units, geographies, and deployment opportunities.
• Discuss model architecture, deployment patterns, APIs, and computer vision use cases with technical buyers.
• Use Ultralytics documentation and YOLO guides to support customer outcomes.
• Run QBRs, technical reviews, executive check-ins, and adoption conversations.
• Track account health, risks, product usage, value realization, and renewal forecasts in the CRM.
• Partner with AEs and SEs on account planning, commercial strategy, and technical alignment.

Required qualifications

• 3–5 years of customer-facing experience in technical customer success, solutions engineering, account management, or SaaS.
• Experience managing enterprise or high-value mid-market customers through complex, multi-stakeholder deployments.
• Technical credibility with ML engineers and technical buyers.
• Familiarity with developer-facing products, APIs, open source, ML/AI, cloud platforms, or computer vision.
• Ability to translate technical value into measurable business outcomes for budget owners.
• Strong commercial judgment and confidence leading renewal, expansion, and value conversations.
• Proven ability to build trust with skeptical customers without overselling.
• Experience using CRM and customer success tools such as Salesforce, HubSpot, Gainsight, or equivalent.
• Excellent written and verbal communication, discovery, presentation, and executive relationship skills.
• Comfort operating independently without a large implementation or onboarding team behind you.
• Fluency in English.

Nice to have

• Additional language skills and international experience
• Familiarity with Ultralytics YOLO, computer vision workflows, or edge deployment

Benefits

• Competitive compensation packages
• Equity package
• 24 vacation days
• Your birthday off
• Local holidays
• Apple MacBook Pro, Apple Studio Display, and AirPods Pro 3
• Dedicated learning and development budget

Before you apply

• Applicants must have legal authorization to work in the United States.
• Interview process includes screening with VP Sales & Success or Head of Customer Success, case study with VP Sales & Success and Head of Customer Success, and final round with the CEO.

About the company

Ultralytics is the creator of YOLO models and aims to simplify AI for everyone. The company is scaling its enterprise function from its NYC hub.