Strategic Account Manager, Restaurant

The role

You will lead enterprise accounts in the restaurant vertical. You will coordinate with internal teams to enhance retailer relationships through reporting and service.

What you will do

• Work with retailers through onboarding to long-term account management
• Improve retention of accounts through platform education
• Identify and close expansion opportunities and long-term agreement conversions
• Predict and address concerns before they lead to churn risk
• Lead monthly account reviews with retailer partners
• Interpret raw account data to build performance reports, case studies, and white papers
• Maintain account health at multiple levels across client businesses
• Collaborate with internal Upside teams including analytics, product, marketing, and operations

Required qualifications

• 7+years of client-facing experience
• 4+ years of enterprise experience in technology
• Bachelor's degree required
• Experience exceeding goals in retention and growth targets
• Experience public-speaking and the ability to speak to both formal and casual audiences
• Strong analytical skills
• Project-management abilities
• Ability to travel up to 20%

Nice to have

• Experience working with the restaurant industry or a two-sided marketplace

Benefits

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
• Flexible work environment
• Lunch reimbursement for in-office employees
• Employee Resource Groups
• Learning and Development stipend

About the company

Upside created technology to transform brick-and-mortar commerce using profit measurement, attribution, and incrementality. The platform helps users earn cashback and helps businesses earn measurable profit.