Senior Account Manager, Grocery

The role

This person will own a mixed book of grocery retailers including strategic mid-market accounts and a tail of smaller SMB accounts. You will run high-touch, data-driven management for mid-market accounts and a playbook-driven motion for the SMB tail.

What you will do

• Work with retailers from onboarding through long-term account management
• Improve retention through platform education and relevant data
• Tier and prioritize across the book
• Identify and close expansion opportunities and long-term agreement conversions
• Predict and address concerns before they lead to churn risk
• Lead account reviews with retailer partners
• Maintain account health at multiple levels
• Collaborate with internal Upside teams

Required qualifications

• 5+ years of client-facing experience, including ownership of mid-market accounts
• Bachelor's degree required
• Experience exceeding retention and growth targets across a book of accounts
• Comfort managing a larger, mixed-tier book
• Comfort operating repeatable, scaled motions and standardized playbooks
• Strong analytical skills
• Public-speaking experience
• Project-management abilities
• Creative problem-solving skills
• Ability to travel up to 20%

Benefits

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
• Flexible work environment
• Lunch reimbursement for in-office employees
• Employee Resource Groups
• Learning and Development stipend

About the company

Upside created technology to transform brick-and-mortar commerce using profit measurement, attribution, and incrementality. The platform helps users earn cashback and helps businesses earn measurable profit.