Strategic Account Manager

The role

You will lead the development of strategic account plans to retain and grow partnerships with fuel and c-store brands. You will collaborate with internal teams to represent the voice of the customer and ensure clients receive value from the platform.

What you will do

• Work with clients through onboarding to long-term account management
• Improve retention of accounts through platform education
• Proactively predict and address concerns before they advance to churn risk
• Supervise and lead account-health metrics
• Identify and close expansion opportunities
• Lead monthly account reviews with merchant partners
• Maintain account health at multiple levels across client businesses
• Collaborate with internal analytics, product, marketing, and operations teams

Required qualifications

• 7+years of client-facing experience
• 4+ years of enterprise experience in technology or retail fuels
• Bachelor's degree
• Strong public-speaking skills
• Proven experience exceeding goals
• Project-management abilities
• Creative demeanor
• Strong analytical skills
• Experience operating sales technology tools (e.g. Salesforce, Outreach, Gong)
• Ability to travel up to 20%

Benefits

• Medical, dental, and vision coverage starting on Day 1
• Equity (ISOs)
• 401(k) program
• Family planning programs + paid parental leave
• Physical fitness and wellness memberships
• Emotional and mental health support programs
• Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
• Flexible work environment
• Lunch reimbursement for in-office employees
• Employee Resource Groups
• Learning and Development stipend

About the company

Upside created technology to transform brick-and-mortar commerce using profit measurement, attribution, and incrementality. The platform helps users earn cashback and helps businesses earn measurable profit.