Care Operations Strategist - End-of-studies internship (1,8K€/month)

The role

You will act as the first point of contact for users by handling support tickets and creating self-serve resources. You will also document processes and improve the client activation journey using tools like Intercom and Notion.

What you will do

• Handle incoming Intercom tickets quickly and clearly
• Diagnose issues and escalate to the right people
• Write professional, accessible answers for a non-technical audience
• Spot recurring patterns and bring product signals back to the team
• Create and maintain clear user guides in Notion and PDF
• Produce onboarding videos using scripting and AI tools
• Build a self-serve Help Center
• Improve the activation journey of new clients
• Document existing processes like bug reports and escalations
• Identify friction and propose concrete improvements

Required qualifications

• Available for a 6-month full-time internship
• Under an internship agreement (convention de stage)
• Fluent written French

Nice to have

• A first experience in customer support, customer success or operations (internship, student job, association)
• An interest in healthcare or AI

Benefits

• MacBook provided
• Meal vouchers: €9 per working day (55% covered by the company)
• Public transport: 50% of Navigo covered
• Annual offsite
• Multiple team events throughout the year

Before you apply

• Must be under an internship agreement (convention de stage)

About the company

Vocca builds AI voice agents for healthcare providers to answer calls and schedule appointments. The team is growing following a $25M Series A.